Secure Buyer Ecosystem

Quicktrack Safety & Support Center

Welcome to our trust protection dashboard. We secure your payments in escrow and guarantee hassle-free returns. File complaints directly using your package's tracking number.

99.8%

Dispute Resolution

Complaints resolved within 48 hours

₹45L+

Escrow Protected

Payments held safely this month

< 2 Hrs

Response Time

Dedicated buyer safety team speed

100% Secure Payments

Safe Payment Protocol (सुरक्षित भुगतान)

To ensure complete buyer protection, we do not transfer funds immediately to sellers. Payments are placed in a secure escrow hold and released only after 7 days post-delivery.

💬 Hinglish Policy Help: Aapke payment ke baad 7 days ke baad seller ko payment milta hai, to aap relax rahe, aapka pesa hamare pass safe hai.

Returns & Refunds

7-Day Parcel Return Policy (रिटर्न गारंटी)

If you are not satisfied, or receive a faulty or wrong item, you are eligible for a complete return or replacement within 7 days of package delivery. We take full responsibility for logistics.

💬 Hinglish Policy Help: Aap packet receive karne ke 7 days tak parcel return kar sakte ho. Iski sari zimedari Quicktrack shipping company ki hai.

Refund Eligibility Self-Check (रिफंड पात्रता स्व-जांच)

Niche diye gaye options ko check karein to instantly confirm return/refund availability:

Parcel receives within 7 days (पार्सल मिले हुए 7 दिन से कम हुए हैं) Outer packaging box is available (पार्सल का बाहरी डिब्बा उपलब्ध है) Have photo proof of item / unboxing video (फोटो प्रूफ या अनबॉक्सिंग वीडियो है)

⚠️ Please verify all conditions to confirm dispute qualification.

Buyer Escrow Safeguards (क्रेता सुरक्षा शर्तें)

Neutral Custody: Quicktrack acts as a third-party neutral custodian. Aapka paisa direct seller ke account me nahi jaata.
Dispute Hold Lock: AWB dispute register hote hi seller payment cycle automatically freeze kar di jati hai jab tak investigation clear na ho.
Insured Dispatch: Return orders have zero-charge reverse shipping pickup coverage.

Dispute Flow (शिकायत की प्रक्रिया)

File Complaint

Apne AWB tracking number ke saath seller ki complaint yaha register karein.

Escrow Locked

Complaint file hote hi seller ka payout instantly hold kar diya jaata hai.

Logistics Review

Quicktrack support team proofs aur packet state investigate karegi within 24 hours.

Refund/Replacement

Investigation clean hote hi aapko product replacement ya refund process kiya jaata hai.

Support Desk

Parcel Replacement & Return

For returns, exchanges, or immediate replacement dispatching, contact our dedicated logistics desk.

💬 Hinglish Policy Help: Parcel replacement and Return ke liye yaha pe contact kare:

support@quicktrack.co

Raise Seller Complaint (शिकायत दर्ज करें)

Provide your AWB tracking code and details about the merchant below.

AWB Number *

Please enter a valid AWB number.

Seller Name *

Please specify the seller's name.

Complaint Reason *

Select issue type

Damaged / Broken (टूटा सामान)

Wrong Item (गलत पार्सल)

Fake Product (नकली सामान)

Empty Box (खाली डिब्बा)

Replacement Denied (मना किया)

Other Issue (अन्य कारण)

Please select a reason.

Detailed Description *

Description is required.

Upload Proof (Images/Bill) (Highly Recommended)

Drag and drop files or browse files

file.png

Your Name *

Your Email *

Seller Suspension Notice (विक्रेता निलंबन नियम)

Quicktrack logistics follows a zero-tolerance policy against fraudulent actions. Agar kisi bhi merchant ke khilaf 3 ya usse jyada verified claims register hote hain, to unka merchant account permanently suspend/terminate kar diya jaata hai aur security deposits liquidated kar diye jaate hain.

256-Bit Escrow Lock Payment protected in locked compliance accounts.

100% Insured Pickup Quicktrack covers damage and return transit losses.

Anti-Fraud Protection Verification holds prevent seller exit scams.

Verified Merchants Only certified logistics clients are authorized.

Frequently Asked Questions (FAQ)

Aapke sabhi sawalon ke jawab yaha milenge.

Mera paisa Quicktrack ke paas kaise safe hai? (Is my money secure?)

Aap jab payment karte hain, to vo paisa direct seller ko nahi milta. Quicktrack use 7 days tak security hold (escrow) me rakhta hai. Agar 7 din ke andar aapko product me koi shikayat milti hai, to hold extend ho jata hai aur seller ko payment tabhi milti hai jab aap satisfy ho jaate hain. Relax rahe, aapka pesa hamare pass bilkul safe hai.

AWB number complaint ke liye kyu zaroori hai? (Why AWB number is needed?)

AWB (Air Waybill) tracking number se hi parcel ki dispatch, routing, aur delivery verification record ki jati hai. Isse hume seller ki details verify karne me madad milti hai aur dispute hold ko valid mana jata hai.

Return aur replacement request ki saari zimmewari kiski hai?

Aap packet receive karne ke 7 days tak parcel return or replacement kar sakte hain. Is return pickup, replacement delivery, aur iski saari zimmewari Quicktrack shipping company ki hai. Aapko koi delivery charges nahi dene honge.

Complaint register karne ke baad kitne time me action hota hai?

Jaise hi aap complaint form submit karte hain, hum seller ka payment payout block kar dete hain. Quicktrack Ki team 24 se 48 hours me investigation karke replacement dispatch karti hai ya direct refund process karti hai.

Kya mai product badal sakta hu ya replace karwa sakta hu?

Haan! Agar aapko galat size, damaged, ya defective product mila hai, to aap parcel exchange ya replacement claim kar sakte hain. Hume direct support@quicktrack.co par email karein, hamara associate ticket confirm karke replacement pick-up arrange kar dega.